At Padmabuja, we strive to ensure your complete satisfaction with every purchase you make. If, for any reason, you are not entirely satisfied with your order, we offer hassle-free returns and refunds within 45 days of purchase.

Return Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

Return Process

  1. Contact Customer Service: To initiate a return, please contact our customer service team within 45 days of receiving your order. You can reach us via email at padmabuja@gmail.com or by phone at +91 9285298019.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. Pack and Ship: Pack your item securely in its original packaging, along with the RA number provided. Ship the item back to us using a trackable shipping service.
  4. Inspection and Refund: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon approval, we will process your refund within 7 business days. The refund will be issued to the original method of payment.

Refund Policy

  • Refunds will be processed for the original purchase price of the item(s) returned, excluding any shipping fees.
  • Please note that it may take some time for your refund to be reflected in your account, depending on your payment method and financial institution.

Exchanges

  • Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, we recommend initiating a return for the unwanted item and placing a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer service team. We are here to assist you and ensure your shopping experience with Padmabuja is enjoyable and stress-free.

  • Email: padmabuja@gmail.com
  • Phone: +91 92852 98019
  • Hours: 24*7